Contact Us

Contact Nmwoman

One email, four steps, a real answer

Every question, whether fit, wash, delivery or a return, starts the same way: an email to our customer service team. Here is what happens after you press send.

[email protected]Track an order

How a request moves

  1. 01

    You email us

    Any day, any time

    Write to [email protected]. A clear subject line helps us route it, such as "Return Request" or "Cancel Order".

    Include
    • Your order number
    • The style, wash and waist size
    • What you'd like us to do
  2. 02

    We reply

    Within 1–2 business days

    A person on our team answers, Monday to Friday, 9:00–17:00 Mountain Time. Weekend emails are answered from the next business day.

    Helps us move faster
    • One thread per order
    • Reply on the same thread when we ask for details
  3. 03

    We resolve it

    Depends on the request

    A return authorisation and return address, a replacement or refund for damaged or defective jeans, a cancellation before dispatch, or an investigation with the carrier.

    For quality issues
    • Photos of the problem and the care label
    • Damaged on arrival: report within 7 days
  4. 04

    We follow up

    Until it's closed

    We confirm by email when a refund or replacement goes out. Refunds are issued within 2 business days of approval and typically appear in 5–10 business days.

    Your part
    • Send your return tracking number
    • Refund not arrived? Reply and we'll send the transaction reference

The facts

Who you're writing to

Store
Nmwoman
Operated by
TEMQUVIRO INC
Registered address
121 S Tejon St Suite 1107, Colorado Springs, CO 80903, United StatesNot a returns address. Your return address comes with your return authorisation.
Reply time
Within 1–2 business days
Hours
Monday–Friday, 9:00–17:00 MT (Mountain Time)
Order tracking
Track your order

Before you write

Have these ready

  • Your order numberFrom your confirmation email. It lets us find your order straight away.
  • Waist size and wash, for a size or wash swapThe pair you have and the one you'd like. Swaps work as a return plus a new order, and we'll guide you through both.
  • Photos, for a quality issueA clear shot of the defect, the care label, and for transit damage, the packaging and shipping label.
  • Tags still onKeep the swing tags attached and don't hem or wash until you're sure. Worn, washed or hemmed jeans can't be returned for a change of mind.

Quick answers on fit, care and delivery are in our FAQs.