Shipping Policy

Last updated: 2026-11-05

Thank you for shopping at Nmwoman. This Shipping Policy explains how and when orders placed on https://www.nmwoman.com are processed, shipped and delivered. It forms part of our Terms of Service. The Site is operated by TEMQUVIRO INC.

If you have any questions about shipping, please contact our customer service team at [email protected]. Please include your order number in all correspondence so we can help you faster.

1. Shipping Rates

Shipping charges are calculated at checkout based on your order value and shipping destination and are always shown to you before you pay.

• The free shipping threshold is based on the order subtotal after any discounts are applied and before taxes and duties.
• The same rates apply to every destination we ship to. We currently offer one tracked standard service; if we add faster options, they will be shown at checkout with their price before you pay.
• If you return part of an order and the remaining value falls below $300, we will not charge you the shipping fee retrospectively.
• Shipping fees are refundable only in the cases described in our Returns & Refund Policy, such as when an item is damaged, defective or incorrect.

2. Where We Ship

We currently ship to the United States, Canada, the United Kingdom, all European Union member states, Australia, New Zealand and most other countries worldwide, with the same shipping rates for every destination (see Section 1). The countries available for delivery are listed in the country selector at checkout. If your country is not listed, we are unfortunately unable to ship to it at this time; please contact us and we will let you know if this changes.

We do not ship to Cuba, Iran, North Korea, Syria, Russia or Belarus, or to any other country or region subject to international sanctions or embargoes, or where the import of the relevant products is restricted by local law.

3. Order Processing Time

Orders are processed and dispatched from our warehouse within 2–3 business days after your payment has been confirmed. Processing includes payment verification, quality inspection, packing and handover to the carrier.

• Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.
• Orders that require additional payment or address verification may take longer to process; we will contact you by email if we need any information.
• Pre-order or back-order items, where offered, will show their own estimated dispatch date on the product page. If your order contains both in-stock and pre-order items, we may ship the in-stock items first (see Section 8).
• During sales, product launches and holiday periods, processing may take an additional 1–3 business days.

You will receive an order confirmation email when your order is placed and a shipping confirmation email, including your tracking number, when your order has been dispatched.

4. Estimated Delivery Times

Once dispatched, standard shipping usually takes the following time to arrive. These are estimates in business days and are not guaranteed.

Delivery times may be longer for remote or rural areas, during peak seasons, or where customs clearance is delayed.

5. Total Delivery Time

Total delivery time is the order processing time plus the shipping transit time:

Total delivery time = processing time (2–3 business days) + transit time (see the table above)

For example, an order to the United States would typically be dispatched within 2–3 business days and arrive 6–10 business days after dispatch.

6. Order Tracking

Every order is shipped with a tracking number. When your order is dispatched, we will email you the tracking number and a link to follow your package. You can also check your order status at any time on our Order Tracking page using your order number and email address, or in your account if you have one.

Please allow 24–72 hours after receiving your shipping confirmation for tracking information to become available. International shipments may show limited tracking updates while in transit between countries or during customs clearance; this is normal. If your tracking has not updated for more than 7 business days, please contact us and we will investigate with the carrier.

7. Shipping Carriers and Methods

We work with reputable international and local carriers, which may include USPS, UPS, FedEx, DHL, Royal Mail, Canada Post, Australia Post and other national postal services and courier partners. The carrier for your order is selected based on your destination, package size and the best available service. For international orders, your package may be handed over to a local carrier in your country for final delivery, and your tracking number may change; we will provide the updated information where available.

We are unable to accept requests for a specific carrier unless that option is offered at checkout.

8. Multiple Packages and Split Shipments

If your order contains multiple items, they may be shipped in separate packages, from different warehouses or on different days, to get your items to you as quickly as possible. You will not be charged any additional shipping fee for split shipments. Each package will have its own tracking number, which we will send to you by email. If you receive only part of your order, please check your shipping emails for the remaining packages before contacting us.

9. Customs, Duties and Taxes

Orders shipped outside the country of dispatch may be subject to import duties, customs fees, VAT, GST or other taxes imposed by the destination country. These charges are determined by your local customs authority and are outside our control.

• Where duties and taxes are collected at checkout, the amount is shown before you pay and no further import charges should be due on delivery.
• Where duties and taxes are not collected at checkout, they are the responsibility of the recipient and may be payable to the carrier upon delivery or collection.
• We are required to declare the true value and contents of your order on customs documents and are not able to mark orders as "gifts" or under-declare their value.
• If you refuse to pay import charges and the package is returned to us, we will refund the product price once the package is received, minus the original shipping charges and any return or disposal fees charged to us by the carrier. Import charges themselves are not refundable by us.

Customs clearance may cause delivery delays that are beyond our control. We recommend that you check your country's import rules before ordering.

10. Shipping Address and Address Changes

Please ensure that your shipping address is complete and correct, including apartment or unit number, postcode or ZIP code, and a valid phone number for the carrier. We are not responsible for orders that are delayed, lost or returned because of an incorrect or incomplete address provided at checkout.

If you need to change your shipping address, please email us at [email protected] as soon as possible with your order number and the corrected address. We can update the address only before the order has been dispatched. Once an order has shipped, we are unable to change the address, but we will try to help you contact the carrier where possible. For fraud prevention, we may be unable to change the shipping address to a different country, or may need to verify the request before making changes.

11. PO Boxes and Military Addresses

We may be able to deliver to PO Boxes and APO/FPO/DPO military addresses for certain destinations and carriers. Delivery to these addresses may take longer, expedited shipping may not be available, and some items may be excluded. If we are unable to deliver to the address you provided, we will contact you to arrange an alternative address.

12. Failed Delivery and Returned Packages

If the carrier is unable to deliver your package (for example, because nobody is available to receive it, the address is incorrect or the package is not collected from a pickup point in time), the carrier will usually leave a notice or attempt redelivery. Please follow the carrier's instructions to rearrange delivery or collect your package.

If a package is returned to us as undeliverable because of an incorrect address, failure to collect, or refusal of delivery, we will contact you. You may choose to have the order reshipped (additional shipping charges may apply) or to receive a refund of the product price, minus the original shipping charges and any return fees charged to us by the carrier.

13. Delayed Packages

Occasionally, deliveries take longer than estimated because of carrier delays, customs inspection, weather or high shipping volumes. If your order has not arrived within the estimated delivery time, please first check your tracking information and contact your local carrier. If there is still no progress, contact us at [email protected] and we will open an investigation with the carrier. Most delayed packages arrive within a few days of the estimated delivery date.

14. Lost or Stolen Packages

A package is considered lost if it has not been delivered and its tracking has shown no updates for 15 business days (domestic) or 30 business days (international), or if the carrier confirms that it has been lost. In that case, please contact us within 45 days of the order date and we will send a free replacement or issue a full refund, including shipping charges, once the carrier investigation is complete.

If your tracking shows that your package was delivered but you cannot find it, please:

1. check around your property, mailbox, parcel locker, reception or building mailroom, and with neighbours or household members;
2. wait one business day, as carriers sometimes mark packages as delivered shortly before delivery;
3. contact the carrier with your tracking number; and
4. contact us within 7 days of the delivery date shown in your tracking information so that we can file a claim with the carrier.

We will work with you and the carrier to resolve the issue. Where the carrier confirms delivery to the correct address with proof of delivery (such as GPS location or a photo), we may be unable to offer a replacement or refund, but we will always assist you with the carrier claim and, where applicable, a police report.

15. Damaged, Missing or Incorrect Items

All orders are carefully inspected and packed before dispatch. If your order arrives damaged, has items missing, or you received the wrong item, please email us at [email protected] within 7 days of delivery with:

• your order number;
• a description of the problem; and
• clear photos or a short video of the item, the packaging and the shipping label.

Please keep the item and its packaging until your claim is resolved. Once confirmed, we will send a replacement or the missing item at no cost to you, or issue a full refund if a replacement is not available, as described in our Returns & Refund Policy. If the outer packaging is visibly damaged on delivery, we recommend noting this with the carrier at the time of delivery where possible.

16. Peak Seasons and Events Beyond Our Control

During peak shopping periods, such as Black Friday, Cyber Monday, the Christmas holiday season and major sales events, as well as during national holidays in the countries of dispatch or transit, processing and delivery times may be longer than usual. Delays may also be caused by events beyond our control, including severe weather, natural disasters, pandemics, strikes, customs or border restrictions and carrier service disruptions. We will keep you informed of any significant delays and appreciate your patience.

17. Order Changes and Cancellations

You may request to change or cancel your order before it has been dispatched by emailing [email protected] with your order number. If the order has not yet shipped, we will cancel it and issue a full refund to your original payment method. Once an order has shipped, it can no longer be cancelled, but you may return it after delivery in accordance with our Returns & Refund Policy.

18. Changes to This Policy

We may update this Shipping Policy from time to time, for example when we add destinations, change carriers or adjust shipping rates. Changes take effect when posted on this page with a revised "Last updated" date. The version in effect at the time you place an order applies to that order.

19. Contact Us

If you have any questions about shipping or the status of your order, please contact us. We aim to respond to all enquiries within 1–2 business days.