Returns & Refund Policy

Last updated: 2026-11-05

At Nmwoman, we want you to love what you ordered. If something isn't right, we're here to help. This Returns & Refund Policy explains how to return products purchased on https://www.nmwoman.com, how refunds are processed and what to do if an item arrives damaged, defective or incorrect. It forms part of our Terms of Service. The Site is operated by TEMQUVIRO INC.

This policy applies only to products purchased directly from Nmwoman through our official website. Products bought from other retailers or marketplaces must be returned to the place of purchase. Nothing in this policy affects your statutory rights as a consumer.

1. Return Window

You may request a return within 30 days of the date your order was delivered, as shown in the carrier's tracking information. To be accepted, your return request must be submitted within this period. Approved returns must then be shipped back to us within 14 days of receiving your return authorisation.

Requests received after the return window has closed cannot be accepted for change-of-mind returns. Damaged, defective or incorrect items are handled under Sections 13 and 14.

2. Return Eligibility

To be eligible for a change-of-mind return, the item must:

• be unused, unworn, unwashed and in the same condition in which you received it;
• be returned with the original swing tags attached and in the original garment bag or packaging, together with any free gifts;
• not have been worn outside, washed, hemmed or otherwise altered, or used beyond trying them on indoors, as you would in a fitting room; and
• be accompanied by proof of purchase, such as your order number or order confirmation email.

You may open the packaging to inspect the item. However, items that show signs of use, wear, damage or missing parts may be refused or subject to a partial refund (see Section 10).

3. Non-Returnable Items

For health, hygiene and safety reasons, and because of the nature of certain products, the following items cannot be returned for change-of-mind reasons unless they arrive damaged, defective or incorrect:

• jeans that have been worn (other than tried on indoors), washed, or that show make-up, deodorant, perfume or pet hair;
• jeans that have been hemmed, cut, distressed or otherwise altered after delivery, or returned without their original swing tags attached;
• items that have been customised, personalised or made to order;
• gift cards and downloadable digital products;
• items marked "Final Sale" or "Non-Returnable" on the product page at the time of purchase; and
• free gifts and promotional items (unless returned together with the qualifying purchase).

Any such restriction is shown on the relevant product page before purchase. If you are unsure whether an item can be returned, please contact us before placing your order.

4. How to Start a Return

Please do not send items back without contacting us first. Returns sent without a return authorisation, or sent to our registered office address, cannot be processed and may be refused.

1. Contact us. Email [email protected] within 30 days of delivery with the subject line "Return Request", and include your order number, the item(s) you wish to return, the reason for the return and, if applicable, photos of the item.
2. Receive your return authorisation. We will reply within 1–2 business days. If your return is approved, we will send you a Return Authorisation (RMA) number, the return address and detailed instructions.
3. Ship the item. Pack the item securely as described in Section 5, write your RMA number on the outside of the parcel or include it inside, and send it to the address provided within 14 days.
4. Share your tracking number. Reply to our email with the return tracking number so we can monitor your parcel.
5. Receive your refund. Once your return arrives and passes inspection, we will process your refund as described in Sections 8 and 9.

5. Packing and Shipping Your Return

• Place the item in its original product packaging, with all accessories, parts, manuals and free gifts, and then pack it in a sturdy shipping box or padded mailer to prevent damage in transit. Please do not attach labels or tape directly to the product's original packaging.
• We strongly recommend using a trackable and, for higher-value items, insured shipping service. We cannot be responsible for returns that are lost or damaged on their way to us without tracking.
• Please keep your proof of postage and tracking number until your refund has been completed.
• For international returns, please mark the parcel as "Returned Goods" on the customs declaration to avoid import charges. Any duties or taxes charged to us because a return was incorrectly declared may be deducted from your refund.
• Our return address may be different from our registered office address. Always use the return address provided in your return authorisation email.

6. Return Shipping Costs

For change-of-mind returns, the original shipping charges are not refundable, except where required by law. If your original order qualified for free shipping, the original shipping charges will not be deducted from your refund. We do not charge a restocking fee for eligible returns in their original condition.

7. Inspection and Approval

When your return arrives at our returns centre, we will inspect it within 3–5 business days and notify you by email whether your return has been approved. If the returned item does not meet the eligibility requirements in Section 2, we will contact you to explain why and may offer a partial refund, or return the item to you at your cost. If we do not hear from you within 30 days, we may be unable to keep the item.

8. Refunds

Once your return is approved, we will issue a refund for the product price paid, together with any applicable taxes, to your original payment method. We are unable to issue refunds to a different card, account or person.

• Card payments: refunded to the same credit or debit card used for the purchase.
• PayPal: refunded to the PayPal account used for the purchase.
• Digital wallets (Apple Pay, Google Pay and similar): refunded to the card linked to the wallet at the time of purchase.
• Gift cards or store credit: refunded as store credit.

Refunds are issued in the same currency in which you paid. Because exchange rates change, the amount credited to your account in your local currency may differ slightly from the amount originally charged. We are not responsible for exchange rate differences or for any fees charged by your bank or card issuer. If a discount code was used, the refund will be based on the amount you actually paid after the discount.

9. Refund Timeline

For orders cancelled before dispatch, the refund is issued within 2 business days of cancellation.

10. Partial Refunds

In some situations, only a partial refund may be granted, for example where:

• the item shows clear signs of use, wear or damage that was not caused by us;
• the item is returned without its original packaging, accessories, manuals or parts;
• the item is returned more than 30 days after delivery for a reason other than a defect; or
• a free gift that came with the order is not returned with the qualifying item.

We will always explain the reason and amount of any deduction before processing a partial refund.

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. check your bank account, card statement or PayPal account again;
2. contact your card issuer or bank, as it may take some time before a refund is officially posted; and
3. if you have done all of this and still have not received your refund, contact us at [email protected]. We will provide the refund transaction reference so that your bank can trace it.

12. Exchanges

If you would like a different colour, size or model, the fastest way is to return the original item for a refund (following Section 4) and place a new order for the item you want. If the item you received is defective or incorrect, we will exchange it for the same item free of charge, subject to stock availability. If the replacement item is out of stock, we will issue a full refund.

13. Damaged, Defective or Incorrect Items

We inspect every order before it leaves our warehouse, but if your item arrives damaged, defective, not as described, or you received the wrong item, please contact us at [email protected] within 7 days of delivery and include:

• your order number;
• a short description of the issue; and
• clear photos or a short video showing the problem, the product label or serial number (if any), the packaging and the shipping label.

Once we have confirmed the issue, we will offer you, at your choice, a free replacement or a full refund, including the original shipping charges. In some cases we may ask you to return the item using a prepaid label, and in others we may let you keep or dispose of it. Please keep the item and all packaging until your claim has been resolved.

14. Quality Guarantee

Every pair of jeans is covered by a quality guarantee of 90 days from the date of delivery against manufacturing defects in materials and workmanship, such as broken stitching, a faulty zip or button, or a loose rivet under normal wear. If a covered defect appears during this period, we will, at our option, repair or replace the jeans, or issue a refund if neither is possible.

The quality guarantee does not cover:

• normal wear and natural fading, softening, whiskering or indigo transfer that comes with wearing dark rinse denim;
• damage caused by washing or drying against the care label (including hot tumble drying), by bleach, or by hemming and other alterations;
• damage caused by accidents, snags, stains, misuse or neglect;
• products that have been repaired or altered by anyone other than us; and
• products purchased from unauthorised sellers.

To make a quality guarantee claim, email [email protected] with your order number, a description of the problem and photos or a video showing the defect. This guarantee is in addition to, and does not limit, any statutory rights you may have under the consumer laws of your country.

15. Order Cancellation

You may cancel your order free of charge at any time before it has been dispatched. To cancel, email [email protected] as soon as possible with your order number and the subject line "Cancel Order". Orders are usually processed within 2–3 business days, so we recommend contacting us as soon as you can.

• Not yet dispatched: we will cancel the order and issue a full refund, including shipping charges, to your original payment method.
• Already dispatched: the order cannot be cancelled. You may refuse the delivery or return the item after receipt under this policy; the return conditions and costs in Sections 2–6 will apply.

16. Sale Items, Bundles, Free Gifts and Promotions

• Sale items: items purchased at a discounted price can be returned under this policy unless they are marked "Final Sale". Refunds are based on the price actually paid.
• Bundles and sets: items sold as a bundle or set at a combined price must be returned as a complete set to receive a full refund. If only part of a bundle is returned, the refund will be calculated based on the individual retail prices of the items kept.
• Free gifts: if a free gift was included with your order, it must be returned together with the qualifying items; otherwise the gift's retail value may be deducted from your refund.
• Discount codes: discount codes used on returned orders are not reissued unless the return is due to our error.

17. Gifts

If the item was marked as a gift when purchased and shipped directly to you, please contact us with the order number. With the purchaser's consent, we may issue the refund as store credit to the gift recipient. Otherwise, refunds are always issued to the original purchaser's payment method.

18. Returned or Refused Shipments

If an order is returned to us by the carrier because of an incorrect address, failure to collect the package or refusal of delivery (including refusal to pay import duties), we will refund the product price once the package arrives back at our warehouse, minus the original shipping charges and any return shipping or handling fees charged to us by the carrier. Please refer to our Shipping Policy for more information.

19. EU and UK Right of Withdrawal

If you are a consumer located in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your goods without giving any reason. Our 30-day return window extends this right. To exercise it, send us a clear statement of your decision to withdraw by email to [email protected], including your name, address, order number and the items concerned. You must then return the goods within 14 days of informing us of your decision.

We will refund all payments received, including the cost of standard delivery, within 14 days of receiving your withdrawal notice, but we may withhold the refund until we have received the goods back or you have supplied proof of having sent them. You bear the direct cost of returning the goods, and you may be liable for any reduction in their value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, or to goods made to your specifications or clearly personalised.

20. Chargebacks and Payment Disputes

If you have any issue with your order, please contact us first at [email protected]. We are committed to resolving every issue fairly and quickly, and contacting us directly is almost always faster than a bank dispute. If a chargeback or payment dispute is opened while we are already processing a return, refund or replacement for the same order, we may need to pause that process until the dispute is closed, to avoid duplicate refunds. We will provide relevant order, delivery and communication records to the payment provider so that the dispute can be reviewed fairly.

21. Changes to This Policy

We may update this Returns & Refund Policy from time to time. Changes take effect when posted on this page with a revised "Last updated" date. The version in effect on the date of your purchase applies to your order.

22. Contact Us

For any questions about returns, refunds, exchanges or quality guarantee claims, please contact our customer service team. We aim to respond to all enquiries within 1–2 business days.