Cancellation Policy

Last updated: 2026-11-05

This Cancellation Policy explains how you can cancel or change an order placed on https://www.nmwoman.com, when an order can no longer be cancelled, when we may cancel an order ourselves, and how refunds for cancelled orders are handled. The website is operated by TEMQUVIRO INC, trading as Nmwoman ("Nmwoman", "we", "us" or "our"). This policy forms part of our Terms of Service and should be read together with our Shipping Policy and Returns & Refund Policy.

Nothing in this policy affects your statutory rights as a consumer.

1. Cancelling Before Dispatch

You may cancel your order free of charge at any time before it has been dispatched. If we receive your request before the order leaves our warehouse, we will cancel it and refund the full amount you paid, including any shipping charges, to your original payment method.

Orders are usually processed and dispatched within 2–3 business days of payment being confirmed, and processing can be quicker during quiet periods. We therefore recommend contacting us as soon as possible after you decide to cancel. A cancellation is only effective once we have confirmed it to you by email.

2. How to Request a Cancellation

To cancel an order, email us at [email protected] with the subject line "Cancel Order" and include:

• your order number (for example, #1001) and the email address used to place the order;
• the name on the order; and
• whether you would like to cancel the whole order or only some items (see Section 4).

We handle cancellation requests in the order we receive them during business days (Monday to Friday, excluding public holidays) and will reply to confirm whether the order has been cancelled or has already been dispatched. Please do not place a second order or dispute the payment while your request is being handled, as this can delay your refund.

3. Changing an Order Instead of Cancelling

If you only need to change something — for example the shipping address, a colour, size or other option, or the quantity — email us with your order number and the change before the order is dispatched. Where we can make the change, we will confirm it by email and adjust the payment if the price changes: any additional amount is charged only with your agreement, and any reduction is refunded to your original payment method.

If a change is no longer possible because the order is being packed or has been dispatched, we will tell you, and you may instead return the items under our Returns & Refund Policy after delivery.

4. Cancelling Part of an Order

You may cancel individual items from an order before it is dispatched. We will refund the price paid for the cancelled items. Please note that:

• shipping charges are recalculated on the items you keep using the rates in our Shipping Policy; if your remaining order no longer qualifies for free shipping, the standard shipping fee may be deducted from your refund;
• where a discount, bundle price or promotion depended on the cancelled items (for example a minimum spend or a "buy two" offer), the discount is recalculated on the items you keep; and
• a free gift that came with a qualifying purchase is cancelled together with that purchase.

We will explain any adjustment in our confirmation email before the refund is issued.

5. Orders That Have Already Been Dispatched

Once an order has been dispatched, it can no longer be cancelled or changed, because it is already in the carrier's network. You still have the following options:

• Return the items after delivery within the return window set out in our Returns & Refund Policy, subject to its conditions; or
• Refuse the delivery. If a package is refused or returned to us by the carrier, we will refund the product price once it arrives back at our warehouse, minus the original shipping charges and any return shipping or handling fees charged to us by the carrier, as described in our Returns & Refund Policy.

If you received a damaged, defective or incorrect item, please do not refuse the package — contact us instead, and we will replace or refund it free of charge.

6. Items That Cannot Be Cancelled

For the following items, cancellation may not be possible once work on the order has started or the item has been delivered:

• items that are personalised, engraved, customised or made to your order, once production has started;
• gift cards and digital products, once the code or file has been sent to you; and
• items marked "Final Sale" or "Non-Cancellable" on the product page at the time of purchase.

Any such restriction is shown on the product page before you buy. If you are unsure, please contact us before placing your order.

7. Cancellations by Us

We may cancel all or part of an order, before or after confirming it, in the following situations:

• the item is out of stock or no longer available;
• the price or description of a product was displayed incorrectly because of a technical or typographical error;
• we are unable to verify the payment, or the order shows signs of fraud or unauthorised use of a payment method;
• we cannot deliver to the shipping address provided, or the destination is one we do not ship to;
• the order appears to be placed for resale or exceeds reasonable quantity limits; or
• events beyond our reasonable control prevent us from fulfilling the order.

If we cancel your order, we will notify you by email and refund the full amount you paid for the cancelled items, including the related shipping charges, to your original payment method. Where possible, we will offer an alternative (such as a similar item or a later dispatch date) before cancelling, and you are free to decline it.

8. Payment Verification and Unpaid Orders

To protect our customers, some orders are reviewed before dispatch. If we need more information to verify a payment, we will contact you by email. If we do not receive a reply within 5 business days, or the payment cannot be verified, we may cancel the order and refund any amount captured.

Orders that are started at checkout but not paid for are not accepted and do not need to be cancelled. If your bank placed a temporary authorisation on your card for an order that was never completed or was cancelled, the authorisation is released by your bank according to its own timescales, usually within 3–10 business days.

9. Refunds for Cancelled Orders

Refunds are made in the same currency and to the same payment method used for the order; we cannot refund to a different card or account. If you have not received your refund after 10 business days from our confirmation, please check with your bank first and then contact us at [email protected].

10. Discount Codes, Gift Cards and Promotions

• If an order paid partly with a gift card is cancelled, the gift card amount is restored to the gift card and the rest is refunded to your original payment method.
• If a discount code that can be used only once was applied to an order that is cancelled in full before dispatch, contact us and we will help you use the same offer on a new order where the promotion is still running.
• Promotional prices that have ended cannot be applied to a new order placed after cancelling.

11. EU and UK Consumers

If you are a consumer located in the European Union or the United Kingdom, you also have a statutory right to withdraw from your purchase within 14 days of receiving your goods without giving any reason. How to exercise this right, and how refunds are made, is explained in our Returns & Refund Policy. This Cancellation Policy does not limit that right.

12. Chargebacks and Payment Disputes

If you would like to cancel an order or have a question about a charge, please contact us first at [email protected]. We can usually cancel and refund faster than a bank dispute can be resolved. If a chargeback is opened while we are already processing your cancellation or refund, we will share the cancellation record with the payment provider so that you are not refunded twice.

13. Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our operations or legal requirements. The updated version will be posted on this page with a new "Last updated" date. The policy in force when you placed your order applies to that order.

14. Contact Us

If you have any questions about cancelling an order, please contact us:

TEMQUVIRO INC, trading as Nmwoman
Address: 121 S Tejon St Suite 1107, Colorado Springs, CO 80903, United States
Email: [email protected]
Website: https://www.nmwoman.com